![]() ![]() The new Hasp drivers will now be installed on your system. Press ‘OK’ and close the command window.ĩ. Now install the new Hasp drivers by typing haspdinst -iĪgain, you should receive an ‘Operation successfully completed’ message if the process ran correctly. You should receive an ‘Operation successfully completed’ message. Once in that directory, run the following command to remove the existing Hasp drivers. Change to the desktop directory by typing cd %UserProfile%\Desktop in the command window, then pressing enter on the keyboard.Ĩ. ![]() Open a Command Prompt (as an administrator) by searching for cmd.exe, then right clicking on the program and selecting the 'Run as administrator' option.ħ. Temporarily disable any security software you have running on the system.Ħ. Save the Sentinel_LDK_Run-time_cmd_line.zip file to your system, then extract the haspdinst.exe file from the zip file to your desktop.ĥ. Read through the license agreement and click on the 'I accept' button (if you accept the terms).Ĥ. Click on the DOW0003346 link on this page.ģ. The steps below guide you through downloading and installing the latest Hasp drivers:Ģ. If you are experiencing this issue, you will need to manually download and install the latest Hasp drivers to resolve the issue. In this case the Windows updates have conflicts with the Hasp drivers in our latest releases. We always include the latest Hasp drivers with each release for our products. In these cases, the installation of Intella/Connect/W4 will generally be installed correctly, and the only issue is that the Hasp drivers were not installed properly. We also know that this issue occurs at the last stage of the install process, which is when the Hasp drivers (required for dongle access and licensing) are being installed. But, we do know that the users who experienced this issue have updated to version these Windows versions. We don't know if this issue occurs with every system that has been updated to 19041 or 2004. It appears that the new Windows updates have some type of conflict with the Sentinel Hasp drivers used in our products. This issue has occurred after the user has updated to the new Windows 10 19041, or 2004 version. The issue is that the Intella/Connect/W4 install process crashes, and in some cases, it can cause the system to blue screen. ![]() We have recently had some customers report an issue when Installing Intella, Connect or W4. ![]()
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January 2023
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